The Catholic Company Job Openings

The Catholic Company, located in southwest Charlotte, NC, is seeking candidates for several positions. All candidates should have a strong knowledge of the Catholic faith and working knowledge of Microsoft Office software.

Positions available include:

  • Customer Care Associates
  • General Personalization Associates
  • Warehouse Associates

To apply: please send cover letter and resume to careers@trinityroad.com. Make sure to specify the position for which you are applying.
 
 


CUSTOMER CARE ASSOCIATES - Part-time/Seasonal

Overview:
 Interested candidates should possess a strong knowledge of the Catholic Faith while having an appreciation of other religious denominations. Being bilingual in the Spanish language is a plus. Duties include taking orders and resolving customer care issues over the phone and email in a friendly, courteous, efficient, and accurate manner.

Primary Responsibilities:
 Assist customers over the telephone or e-mail through the buying process. Provide solutions to customers in order to resolve service issues.

  • Answer Inbound Catalog Order Calls and Customer Service Inquiries.
  • Meet productivity guidelines and standards, such as calls per hour, occupancy, conversion rate, quality assurance and order accuracy.
  • Provide customers’ solutions in both a reactive and proactive manner.
  • Assist customers with service issues such as but not limited to; missing packages, order status, damaged product, returns/exchanges, credits/billing issues.
  • Enter and process catalog requests / removals.
  • Accurately utilize customer tracking and consistently comment accounts to ensure a high level of service through follow-up.
  • Assist with the Internet operations by providing customer email responses, product information and support as needed.

Required Skills:
 Proven customer service skills; ideally in call center environment - Pleasant, clear speaking voice - Type at least 25 wpm. Candidates should be computer literate and have strong knowledge of Word, Excel, web browsing, and e-mail.  Spanish language skills are a plus. Interested candidates should possess a strong knowledge of the Catholic Faith while having an appreciation of other religious denominations.

Position Type:
These positions will average about 10-40 hours per week. Hours may range from 7:30 a.m. to 9:00 p.m.
 


GENERAL PERSONALIZATION ASSOCIATES - Part-time/Seasonal

Overview:
 This part-time associate should have a creative background and will be operating machinery to personalize a variety of products. The candidate must have excellent organizational skills, ability to multi-task and be detail oriented. This position will require cross training in our other personalization areas as well as interaction with our customers.

Primary Responsibilities:
This position is in our personalization shop environment working with several technologies including imprinting, engraving, and printing. Creativity and craftsmanship are keys to this position. Must be able to stand for 2 hours continuously.

Required Skills:
 Knowledge of Adobe Photoshop and CorelDraw a plus; must type 25 wpm; must be able to work under tight deadlines; must be able to read, comprehend and prioritize orders in proper order to meet tight shipping deadlines; must be able to work well independently; must be able to communicate clearly and concisely both verbally and in writing.

Position Type:
These positions will average about 10-40 hours per week. Hours may range from 7:30 a.m. to 9:00 p.m.
 


WAREHOUSE ASSOCIATES - Part-time/Seasonal

Overview:
 Applicants should be quick learners and work well meeting daily deadlines in a high paced work environment.

Primary Responsibilities:
Duties to include picking orders from pick tickets, packing orders and maintaining a clean workplace.

Required Skills:
 Prior warehouse experience a plus.

Position Type:
These positions will average about 15-40 hours per week. Hours may range from 7:30 a.m. to 9:00 p.m.