Customer Service
We're here to help you, and we've tried to include the most-commonly-requested information in this section. If you do not find the information you need, please do not hesitate to contact us directly.
Contact us: You can fill out our online form and we will do our best to respond to your inquiry within 24 business hours or you can call to speak to a representative or leave a message toll-free 866-522-8465. Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday through Friday, excluding holidays.
If you would like to be included in our mailings, for product specials and new product announcements, click here.
Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see our return policy for complete details.
Customer Service Menu
How To Order
We offer three easy ways to place an order at The Catholic Company!
- Securely on our web site using industry standard 128-bit encryption to keep your information confidential
- Call us toll-free: 866-522-8465
- Print out our order form and submit it via mail or fax
We are pleased to offer you thousands of the finest Catholic books and gifts in the marketplace, and we are continually adding new products to our online store. We have placed the items in various product categories for your convenience. Because many of the items are typically associated with more than one category, we've listed some shopping tips below to help you find what you're looking for, or just for general browsing.
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Shipping & Delivery Information
Our shipping methods and estimated delivery timeframes are listed below, followed by our shipping charges.
| Shipping Method | When in-stock items will arrive |
|---|---|
| Standard shipping | 2-7 business days from the date of shipment. Books, DVDs and CDs may be shipped separately from the rest of your order and will typically arrive within 7 to 10 days of shipment. (Monday through Friday only. Do not count weekends or holidays.) |
| 2 Day (See Note 1) | 2 business days from the date of shipment. (Monday through Friday, do not count weekends or holidays) |
| Next Day * (See Note 1) | Next business day from the date of shipment. (Monday through Friday, do not count weekends or holidays) |
| Destinations outside the Contiguous U.S. | U.S. Parcel Post - Delivery time is influenced by many factors, including length of time in customs, and therefore cannot be estimated. |
* Saturday delivery - only available for Next Day option - for additional $30.00 charge.
Note 1 - Express Orders must be received by The Catholic Company no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day.
Please note: Items ordered together may not necessarily be shipped together.
Shipping and Handling Charges - Destinations in the Contiguous U.S.
| Retail Purchase | Standard Shipping | 2-Day Shipping | Next-Day Shipping * |
|---|---|---|---|
| Up to $19.99 | $5.95 | $17.95 | $24.95 |
| $20 - $39.99 | $6.95 | $19.95 | $29.95 |
| $40 - $49.99 | $7.95 | $21.95 | $32.95 |
| $50 - $69.99 | $8.95 | $23.95 | $37.95 |
| $70 - $99.99 | $9.95 | $24.95 | $39.95 |
| $100 - $199.99 | 10% of total retail purchase | 25% of total retail purchase | 35% of total retail purchase |
| $200 and Up | $20.00 | 20% of total retail purchase | 30% of total retail purchase |
* Saturday delivery - only available for Next Day option - for additional $30.00 charge.
Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam and Puerto Rico
| Total Retail Purchase | U.S. Parcel Post |
|---|---|
| Up to $19.99 | $8.95 |
| $20 - $39.99 | $9.95 |
| $40 - $49.99 | $10.95 |
| $50 - $59.99 | $11.95 |
| $60 - $69.99 | $12.95 |
| $70 - $99.99 | $13.95 |
| $100 and Up | 15% of total retail purchase |
Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.
Shipping and Handling Charges - Canada Only
| Total Retail Purchase | U.S. Parcel Post |
|---|---|
| Up to $19.99 | $13.95 |
| $20 - $39.99 | $15.95 |
| $40 - $49.99 | $16.95 |
| $50 - $59.99 | $19.95 |
| $60 - $69.99 | $20.95 |
| $70 - $99.99 | $22.95 |
| $100 and Up | 25% of total retail purchase |
Shipping and Handling Charges - Outside US & Canada
| Total Retail Purchase | U.S. Parcel Post |
|---|---|
| Up to $19.99 | $24.95 |
| $20 - $39.99 | $29.95 |
| $40 - $49.99 | $32.95 |
| $50 - $59.99 | $34.95 |
| $60 - $69.99 | $36.95 |
| $70 - $99.99 | $39.95 |
| $100 and Up | 40% of total retail purchase |
Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.
If you have any questions about shipping/delivery, please contact us at: customerservice@catholiccompany.com.
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General Returns Policy
Satisfaction Guaranteed: We want you to be happy with every purchase. We guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable.
Toll-Free: 866-522-8465 • Email: customerservice@catholiccompany.com
Instructions For All Returns
To return merchandise please fill out the form below and return your merchandise within 30 days of the date printed on your order packing slip. Label the box according to the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS. All returned items must be in their original packaging and in the condition in which they were received.
Personalized Items: We guarantee our workmanship completely and that your gift will be personalized as you ordered it. Please double-check all names, dates, and spelling before placing your order. Personalized orders cannot be canceled and are not returnable unless damaged or defective or if there is an error in our workmanship.
Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back a damaged item.
Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please fill out the form below and we will determine your ability to return your item.
Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.
- Return the item you do not want by filling out the form below.
- Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
- Once we receive the returned product we will begin processing your refund.
Packing & Sending Your Return
You can pack and send your return to us in just a few simple steps.
- Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
- Write the following address on the package:
Fulfillment Center
615 East Westinghouse Blvd.
Charlotte, NC 28273 - Take the package to a post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.
Returns Form - Begin the Return Process by Completing This Form:
*Indicates required field
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