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Catholic Company

Customer Service

We're here to help you, and we've tried to include the most-commonly-requested information in this section. If you do not find the information you need, please do not hesitate to contact us directly.

Contact us: You can email us at customerservice@catholiccompany.com and we will do our best to respond to your inquiry within 24 business hours or you can call to speak to a representative or leave a message toll-free 866-522-8465. Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday through Friday, excluding holidays.

If you would like to be included in our mailings, for product specials and new product announcements, click here.

Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see our return policy for complete details.

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How do I order?


We offer three easy ways to place an order at Catholic Company!

  1. Securely on our web site using industry standard 128-bit encryption to keep your information confidential
  2. Call us toll-free: 866-522-8465
  3. Print out our order form and submit it via mail or fax

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What are your general shipping and handling policies?


If you have any questions about shipping/delivery, please contact us at: customerservice@catholiccompany.com.

Shipping Method: When in-stock items will arrive:
Standard 2-7 business days from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)
Two-day * Two business days from the date of shipment. (Monday through Friday, do not count weekends or holidays.)
Next-day * Next business day from the date of shipment. (Monday through Friday, do not count weekends or holidays.)
Destinations outside the contiguous U.S. U.S. Parcel Post - Delivery time is influenced by many factors, including length of time in customs, and therefore cannot be estimated.

* Express Orders must be received by The Catholic Company no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day.

Please note: Items ordered together may not necessarily be shipped together.

Shipping and Handling Charges - Destinations in the Contiguous U.S.

Retail Purchase Standard Shipping Two-day Shipping Next-day Shipping *
Up to $19.99 $5.95 $17.95 $24.95
$20 - $39.99 $6.95 $19.95 $29.95
$40 - $49.99 $7.95 $21.95 $32.95
$50 - $69.99 $8.95 $23.95 $37.95
$70 - $99.99 $9.95 $24.95 $39.95
$100 - $199.99 10% of total retail purchase 25% of total retail purchase 35% of total retail purchase
$200 and up $20.00 20% of total retail purchase 30% of total retail purchase

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Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam and Puerto Rico

Total Retail Purchase U.S. Parcel Post
Up to $19.99 $8.95
$20 - $39.99 $9.95
$40 - $49.99 $10.95
$50 - $59.99 $11.95
$60 - $79.99 $12.95
$70 - $99.99 $13.95
$100 and up 15% of total retail purchase

Note:Two-Day and Next-Day delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

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Shipping and Handling Charges - Canada Only

Total Retail Purchase U.S. Parcel Post
Up to $19.99 $13.95
$20 - $39.99 $15.95
$40 - $49.99 $16.95
$50 - $59.99 $19.95
$60 - $69.99 $20.95
$70 - $99.99 $22.95
$100 and up 25% of total retail purchase

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Shipping and Handling Charges - Outside the U.S. and Canada

Total Retail Purchase U.S. Parcel Post
Up to $19.99 $24.95
$20 - $39.99 $29.95
$40 - $49.99 $32.95
$50 - $59.99 $34.95
$60 - $69.99 $36.95
$70 - $99.99 $39.95
$100 and up 40% of total retail purchase

Note: 2-Day and Next-Day delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

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General Return Policy


Satisfaction Guaranteed: We want you to be happy with every purchase. We guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable.

Toll-Free: 866-522-8465 - E-mail: customerservice@catholiccompany.com

Instructions For All Returns


To return merchandise please contact our Customer Services department and return your merchandise within 30 days of the date printed on your order packing slip. Label the box according to the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS. All returned items must be in their original packaging and in the condition in which they were received.

Personalized Items: We guarantee our workmanship completely and that your gift will be personalized as you ordered it. Please double-check all names, dates, and spelling before placing your order. Personalized orders cannot be canceled and are not returnable unless damaged or defective or if there is an error in our workmanship.

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back a damaged item.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return.

Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.

  1. Return the item you do not want by contacting our customer service department.
  2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
  3. Once we receive the returned product we will begin processing your refund.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps:

  1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.

  2. Write the following address on the package:

    Fulfillment Center
    615 East Westinghouse Blvd.
    Charlotte, NC 28273

  3. Take the package to a post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.
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